Frequently Asked Questions

 

frequently asked questions


processing time

Orders are typically processed within 1-2 business days after payment is received. Please note that certain garments, specifically handmade items, may take 1-2 weeks to be processed before shipping. Processing time may be extended during peak seasons or promotions.


shipping methods

 We offer standard and expedited shipping options.
Shipping costs are calculated at checkout based on your location and chosen shipping method.

delivery times

Standard ShippinG
 5-7 business days 
    Expedited Shipping: 
2-3 business days

international shipping

  We currently offer international shipping.

tracking information

Once your order is shipped, you will receive an email with tracking information.
no returns for wrong sizeWe do not accept returns for items ordered in the wrong 
size. Please carefully review our size chart before placing your order.

unwashed garment policy

  We only accept returns for unwashed garments.
Please ensure that the item is in its original condition, with tags attached.

returns and exchanges

Returns are accepted within 14 days of receiving your order.
To initiate a return, please contact our customer service with your order number.

return shipping

Customers are responsible for return shipping costs, 
except in the case of a defective or incorrect item.

refunds

Refunds are processed within 5 business days after we receive and inspect the returned item.
cancellations
Orders can be canceled within 24 hours of purchase. Please contact us for
assistance.

contact information

For any inquiries or assistance, please contact our customer service via email